Return and Refund

I am happy for your interest in my art and I want you to love your jewelry and my paintings. Please read my return and refund policy before purchasing: 

NON-CUSTOM ITEMS:

• If your item arrives damaged or incorrect you may request a refund. To qualify- items must be unworn, in original condition and include photo of the issue. Because each piece is unique and one-of-a-kind, I cannot offer replacement- only refund. 

CUSTOM MADE ITEMS: 

• Custom made jewellery is made intuitively with crystals selected for your horoscope sign (you choose the color of the threads and size). For that reason crystals cannot be exchanged.
• If the size is incorrect, you may return the item for resizing. Shipping coast for sending the item back are buyer's responsibility (unless item arrived damaged), shipping from Artbite to you is free.
• If you don't want to return and resize, refund is only available if the item arrives damaged upon delivery.

I am not responsible for stolen or lost packages once they are marked as delivered by carrier.

HOW TO REQUEST A RETURN OR REFUND:

• Please email me at artbitebyjelena@gmail.com with your order number and reason for return or refund.
• Attach clear photos of the item if it is damaged or incorect.
• I will respond within 2-3  business days with next steps

Thank you for supporting handmade and handcrafted unique art. Each pice is created with love and care, and I will do my very best to ensure your order arrives safely and meets your expectations. Your trust means everything, and Ia m committed to making your experience as special as art itself.